Our departments use shared tools for key workflows. Tool-level enforcement of processes is important right now — we are working to standardize and limit tools rather than explore alternatives.
Tool Catalogue
| Category | The Tool | AI Support | Notes |
|---|---|---|---|
| UI/UX | Figma | No / TODO | Proper licenses in 2027 |
| IDE | Visual Studio Code | GitHub Copilot | Evaluating “Spec-Code” IDEs |
| Markdown Editing | Obsidian | No | — |
| Department / Team Files | SharePoint | Copilot Enterprise | — |
| Project Files / Documentation | Confluence | No / 2027 TODO | Avoid Confluence for business content; use SharePoint. |
| Work Planning | Jira | No | Migrating away from ADO. |
| Release Planning | Jira | No | Future: Jira → ServiceNow |
| Release/Change Scheduling + Approval | ServiceNow | No | CAB process |
| Funding + Charging Time | ServiceNow | No | EPMO process |
| Project Management | TBD | n/a | Known Gap / Excel-Hell |
| Roadmapping | TBD | n/a | Evaluating ServiceNow, Jira |
| CI/CD | GitHub Actions | GitHub Copilot | Mobile Apps can use ADO |
| Source Control | GitHub | GitHub Copilot | Migrate away from ADO |
| CLI Tools | gh | n/a | Avoid raw SSH access |
| Chat, Notifications | Microsoft Teams | Copilot Enterprise | Avoid new Slack, Mattermost, etc. |
| Reporting, Dashboarding | TBD | n/a | Known Gap |
| Service Observability | AWS CloudWatch | Amazon Q | Known Gap; Evaluating DataDog |
| UI Observability | TBD | n/a | Evaluating Sentry |
| SR&ED Tracking | TBD | n/a | Known Gap |
| Code Coverage, Inspection | Sonar | n/a | — |
Operating System
All ShipTech and ShipperX tools should be either web-delivered, or available for both Windows and macOS environments.
Cloud Provider
Amazon Web Services is our preferred cloud provider, supported by our Cloud Ops and Dev Ops teams. Take advantage of the Shipping Channel Playground account for PoCs and learning.
Microsoft Azure can be used for PoCs (Digital Lab tenant), but not for production workloads. Cloud Ops and Dev Ops support is not available for Azure-hosted services. This may change in the future.
Do not use Google Cloud. We don’t have a funding approach for it.